Booking Terms and Conditions

  1. Please note that all rental periods are calculated on a 24-hour basis. For instance, if you rent a car for one day starting at 9am, you must return it by 9am the next day. In case of any delay, for example returning the car at 5pm the following day, an extra day will be charged. It is important to return the car on time to avoid additional fees.
  2. The Hirer is responsible for paying the excess insurance liability charges based on the car make/model and the age of the Hirer, as determined by the company management. If the Hirer is at fault for any accident or damage caused to our vehicles, there will be an additional charge of 10% of the total agency's repair bill added to the insurance liability charges.
  3. It is the responsibility of the Hirer to provide all relevant police or court documents to claim any damage charges from the insurance company. Failure to do so will result in the Hirer being held responsible for the full payment of damage charges as per the agency's estimate, even if the Hirer is not at fault.
  4. In the event that the car rented by the customer sustains any damage during the rental period, the customer will be held responsible for paying the insurance excess liability. Furthermore, the customer will also be required to pay the car rental's daily rate charges until the vehicle is fully repaired by the repair agency. If the driver is under 25 years old, an additional 20% of the estimated repair cost will be added to the insurance excess.
  5. The company reserves the right to charge the Hirer/driver's credit or debit card for any car damages, traffic fines, violations, and penalties incurred during the rental period.
  6. The Hirer is responsible for paying the full value of the car if it is stolen during their rental period, as insurance will not cover this.
  7. The vehicle is not allowed to be driven off-road or on rough terrain. Any non-compliance will make the Hirer liable for damages not covered by insurance.
  8. Please note that the insurance coverage does not cover damages to the front windscreen, glass, tires, rims, interior, upholstery, and related accessories. Therefore, if there are any damages to these parts, the Hirer/driver will be charged accordingly. The charges will be based on fixed estimated quotes.
  9. The term “vehicle” refers to any type of car or anything hired with all its accessories. The term “Office” refers to LLX Car Rental LLC.
  10. The Hirer must provide valid and authentic documents as required by local authorities.
  11. Please note that only authorised individuals are allowed to drive our vehicles. To become an Authorised Driver, a person must receive our approval, and we require specific details from each individual who intends to drive the vehicle. Therefore, please make sure that all individuals planning to drive the vehicle are present at our office or have been approved by one of the employees at LLX Car Rental LLC.
  12. The Hirer confirms that they possess a valid UAE driving licence and are authorised to operate the hired vehicle in accordance with the UAE’s traffic law. The Hirer acknowledges that no other person, unless registered as an additional driver, is allowed to drive the hired vehicle under any circumstances. The registered additional driver must comply with the following requirements: - Possess a valid driving licence. - Have held the licence for a minimum of two years from its issuance date. The vehicle is handed over to the Hirer in good condition, as per the check-out list. The Hirer must sign the check-out list after verifying that the vehicle's radiator and oil reservoirs are full. The Hirer is responsible for ensuring that the vehicle has sufficient water and oil at all times.
  13. The person hiring the vehicle agrees to return it for periodic servicing as indicated in the checkout list and the sticker inside the vehicle that shows the next service due date. If the Hirer fails to do so, they will be responsible for any costs incurred in repairing mechanical defects resulting from this negligence, as well as any loss of income that the rental office may experience.
  14. As part of the hiring agreement, the Hirer is responsible for returning the vehicle in the same condition it was received, with the same amount of fuel it had at the beginning of the hire period. If there is a difference in the fuel level, the Hirer agrees to pay for the additional fuel used or receive a refund for any excess fuel left in the vehicle.
  15. Smoking cigarettes, cigars, or e-cigarettes inside the car is strictly prohibited. A penalty start from 1000 AED up to 5000 AED will be charged for non-compliance.
  16. In case the Hirer conducts any repairs or alterations without written consent, they will be responsible for all costs and losses incurred by the Office.
  17. In case the vehicle sustains any damage, the rental office has the authority to take custody of the vehicle and proceed with the necessary repairs. Consequently, the duration of the rental period shall be prolonged to accommodate the time taken for the repairs.
  18. The Hirer is responsible for any tire or rim damages during the vehicle's possession, as such costs cannot be recovered from the insurance company.
  19. It is strictly prohibited for the Hirer to sublet the vehicle, use the vehicle for towing, races, rallies or competitions, or carry items that may cause damage to the vehicle. In the event of non-compliance with these conditions, the Hirer will be held responsible for any damages or loss of income incurred.
  20. In case of an accident, the Hirer will be solely responsible for any damages or liabilities towards the Police and Courts if found under the influence of alcohol or drugs.
  21. The vehicle is insured for use in the UAE and can only be driven within the country. For daily hires, the maximum distance allowed per day is 250 km. If the Hirer exceeds this limit, they will be charged at a rate 10-20 AED per km, and must agree to pay this charge.
  22. The Hirer must pay an additional 20% of the total insured value of the vehicle in case of an accident resulting in a total loss due to their own fault, on top of standard conditions.
  23. The Office accepts no liability for loss of personal belongings during or after the hire period.
  24. It is the responsibility of the Hirer to park the vehicle in a safe and secure location when not in use. Any damage caused by natural disasters or acts of God will be the sole responsibility and full liability of the Hirer. Such damages cannot be claimed from the insurance company.
  25. The Office retains the right to retrieve the vehicle from any location without involving the authorities and charge the Hirer for any loss of income suffered by the Office. In addition, the Office disclaims any responsibility for any cash or valuable belongings left in the vehicle if the Hirer fails to comply with the terms and conditions of this agreement, makes major alterations to the vehicle, or fails to make payments as agreed upon.
  26. If the rented vehicle incurs fines from the police or municipality bodies during the rental period, the Office is authorised to charge the cost of the penalty. 
  27. Each time the hired vehicle passes under Salik toll gates, the Hirer will be charged 5 AED per pass.
  28. We offer additional protection to the Hirer to minimise the excess insurance liability charge. The amount of excess insurance liability charges depending on the car model and the Hirer's age, as decided by the Office. Additionally, in case of any accident caused by the Hirer or Driver's fault, we reduce 10% of the damage value from the Agency repair bill. The extra protection prices start from 150 AED up to 750 AED.
  29. The office reserves the right to repossess the vehicle without demand at the Hirer's expense if the vehicle is used in violation of this agreement, particularly for intentionally breaching UAE's speed limits and for misconduct.
  30. All notices and proceeds should be sent to LLX Car Rental LLC.